Standard delivery across India typically takes 5–8 business days. Express shipping options may be available at checkout depending on your location. Once your order is dispatched, you will receive a tracking link via email or WhatsApp.

Once your order is shipped, a tracking number will be sent to your registered email or WhatsApp number. You can use this to track your shipment directly on the courier's website. For any tracking issues, contact us at support@xiraya.com.

Yes, Xiraya delivers to all major cities and towns across India. We are continuously expanding our delivery network to ensure wider coverage and faster delivery times.

Free shipping thresholds and applicable charges are displayed at checkout based on your order total and delivery location. We strive to keep shipping costs as low as possible for our customers.

We accept all major payment methods including UPI, Credit & Debit Cards, Net Banking, and popular wallets. All transactions are secured with industry-standard encryption for your safety.

Absolutely. Xiraya is a government-registered business under the Ministry of MSME, India (UDYAM-JK-14-0013359). We use secure payment gateways and never store your payment information. Your personal data is fully protected.

Cash on Delivery availability depends on your delivery location and order value. Please check the checkout page for COD eligibility for your specific order.

We offer a hassle-free return policy. If you receive a damaged, defective, or incorrect product, please contact us within 2 days of delivery with photos of the item. We will arrange a replacement or full refund promptly.

Once your return is approved, refunds are processed within 5–7 business days to your original payment method. You will receive a confirmation once the refund has been initiated.

Orders can be cancelled within 12 hours of placement, provided they have not yet been dispatched. Please contact us immediately via WhatsApp at +91 94694 52786 or email support@xiraya.com for cancellation requests.

Yes. Every product listed on Xiraya is carefully curated and selected to meet our strict quality standards. We source from trusted suppliers and ensure all wellness and beauty products are safe, effective, and genuine.

Our team evaluates each product based on quality, functionality, customer value, and safety. We believe in offering only those products that we would confidently recommend to our own family — that is the Xiraya standard.

You can reach us via WhatsApp at +91 94694 52786, or email us at hello.xiraya@gmail.com or support@xiraya.com. Our support team is available Monday to Saturday, 10:00 AM – 7:00 PM IST.

Our support team is available Monday through Saturday, from 10:00 AM to 7:00 PM Indian Standard Time (IST). We aim to respond to all queries within a few hours during working hours.