• Orders are processed after successful payment confirmation.
• Processing time generally takes 1–3 business days.
• Orders placed on weekends or public holidays may be processed on the next business day.
• During sales, promotions, or high-demand periods, processing times may be slightly delayed.
• Once your order is shipped, you will receive a confirmation via email, SMS, or tracking details where applicable.

• Xiraya currently ships across India.
• International shipping availability may vary depending on location, customs regulations, and logistics support.
• For international shipping inquiries, customers may contact our support team before placing an order.

Delivery timelines are estimates only and may vary due to:

Xiraya is not liable for delays caused by third-party logistics providers or unforeseen circumstances.

• Shipping charges, if applicable, will be displayed during checkout.
• Free shipping may be offered on selected products, promotional campaigns, or minimum order values.
• Additional charges may apply for remote locations or international deliveries.
• Customers are responsible for any customs duties, taxes, or import charges applicable for international shipments.

• Where tracking services are available, customers will receive tracking information after shipment.
• Tracking updates depend on the courier partner and may take some time to reflect.

• Courier partners may attempt delivery multiple times.
• If delivery cannot be completed after repeated attempts, the order may be returned to us.
• Re-shipping charges may apply in such cases.
• Refund eligibility may depend on product condition and shipping costs incurred.

If your package arrives damaged, tampered with, or incomplete:

• Contact us within 48 hours of delivery.
• Provide order details and supporting photos or unboxing video.
• We will investigate the issue with the courier partner and provide assistance accordingly.

• In rare cases where shipments are lost during transit, Xiraya will coordinate with the logistics provider to resolve the matter.
• Resolution timelines may vary depending on the courier investigation process.

• Delivery timelines may vary significantly by destination country.
• Customs inspections may cause delays beyond our control.
• Customers are responsible for import duties and taxes applicable in their country.
• Certain products may not be eligible for international shipping.
• Xiraya is not responsible for delays caused by customs authorities.

• Once an order has been processed or shipped, shipping details may not be modified.
• Customers should contact support immediately for urgent corrections before dispatch.

• Xiraya reserves the right to update or modify this Shipping Policy at any time without prior notice.
• Changes become effective immediately upon posting on the website.