Privacy Policy for Xiraya

Privacy Policy – Xiraya
Your Data, Protected

Privacy Policy

We are committed to protecting your privacy and handling your information with care and transparency.

Welcome to Xiraya. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

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01
Information We Collect

When you use our website, we may collect the following information:

  • Name
  • Phone Number
  • Email Address
  • Shipping & Billing Address
  • Payment Information
  • Order History
  • Device & Browser Information
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02
How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Provide timely customer support.
  • Send order updates and notifications.
  • Improve our website and services.
  • Prevent fraud and misuse of our platform.
  • Comply with legal obligations.
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03
Payment Security
  • We do not store your debit or credit card details on our servers.
  • Payments are processed securely through trusted third-party payment gateways.
  • All transactions are encrypted using industry-standard security protocols.
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04
Sharing of Information

We do not sell or rent your personal information to third parties. Your information may only be shared with:

  • Delivery and logistics partners (for order fulfilment).
  • Payment gateway providers (for secure transaction processing).
  • Legal authorities if required by applicable law.
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05
Cookies & Tracking Technologies
  • Our website may use cookies and similar technologies to improve user experience and analyze traffic.
  • Cookies help enhance website performance and personalize your browsing experience.
  • Users can disable cookies through their browser settings if preferred.
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06
Data Protection
  • We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
  • However, no online platform can guarantee 100% security. We continuously work to improve our data protection practices.
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07
Customer Responsibilities
  • Customers are responsible for providing accurate information during order placement.
  • Any misuse, false claims, or fraudulent activities may lead to cancellation of orders or restriction of services.
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08
Refund & Opening Video Requirement
Important Requirement
  • For any damaged, missing, or incorrect product claims, customers must provide a proper unboxing video recorded while opening the package.
  • Claims without a valid opening video proof will not be accepted under any circumstances.
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09
Third-Party Links
  • Our website may contain links to third-party websites.
  • Xiraya is not responsible for the privacy practices or content of any external websites.
  • We encourage users to review the privacy policies of any third-party sites they visit.
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10
Changes to This Policy
  • Xiraya reserves the right to update or modify this Privacy Policy at any time without prior notice.
  • Changes will become effective immediately after being posted on the website.
  • We recommend reviewing this policy periodically to stay informed about how we protect your information.
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11
Contact Us
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Business Name Xiraya
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Website xiraya.com
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WhatsApp +91 94694 52786
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Government Registered Business
Ministry of Micro, Small & Medium Enterprises — India
UDYAM Registration No: UDYAM-JK-14-0013359